In this post, I will try and describe everything you need to know about the SAP crmd_cic_cti_i table. What it is, including what type of data it stores.
A list of fields which make up the table structure and on an S/4Hana System for CRMD_CIC_CTI_I what does this table look like.
And what relationships it has with other SAP tables.
Also see here for example ABAP code to select data from CRMD_CIC_CTI_I....Right lets get started!
Object Name: CRMD_CIC_CTI_I
Dictionary Type: Transparent table
Description: CRM CIC: buffered CTI data: items
| Field | Data Element | Data Type | length (Dec) | Check table | Description | Conversion Routine | Domain Name | MemoryID | AppClass | SHLP | SHLP Field | ConvExit |
| CLIENT | MANDT | CLNT | 3(0) | * | Client | MANDT | TEST | CRM | ||||
| CON_ID | SP_CONID | CHAR | 32(0) | SAPphone: Statistics - Connection ID | SYSUUID_C | CRM | ||||||
| STEP_NO | SP_STEPNO | NUMC | 2(0) | SAPphone: Statistical Data - Connection Step Number | NUM2 | CRM | ||||||
| STEP_DIREC | SP_STEPDRC | CHAR | 1(0) | SAPphone: Statistical Data - Connection Step Direction | SP_STEPDRC | CRM | ||||||
| STEP_TYP | SP_STEPTYP | CHAR | 2(0) | SAPphone: Statistical Data - Connection Step Type | SP_STEPTYP | CRM | ||||||
| AGT1_EXT | SP_TELNO | CHAR | 30(0) | Telephone number | TDTELENUM | CRM | ||||||
| AGT1_NAM | SP_USER | CHAR | 12(0) | SAPphone: Work Center User | SYCHAR12 | CRM | ||||||
| AGT2_EXT | SP_TELNO | CHAR | 30(0) | Telephone number | TDTELENUM | CRM | ||||||
| AGT2_NAM | SP_USER | CHAR | 12(0) | SAPphone: Work Center User | SYCHAR12 | CRM | ||||||
| START_TMSP | TIMESTAMP | DEC | 15(0) | UTC Time Stamp in Short Form (YYYYMMDDhhmmss) | TZNTSTMPS | CRM | ||||||
| STEP_TIME | SP_STEPTIM | TIMS | 6(0) | SAPphone: Statistical Data - Connection Step Duration | TIME | CRM | ||||||
| TRANSF_NO | SP_TRANSNO | NUMC | 2(0) | SAPphone: Statistical Data - Connection Step Transfer Number | NUM2 | CRM | ||||||
| FLG_SENT_TO_BW | XFELD | CHAR | 1(0) | Checkbox | XFELD | FB | CRM | |||||
| STEP_DAYS | SP_STEPDAY | NUMC | 5(0) | SAPphone: Statistical Data - Step Duration in Days | NUMC5 | CRM |