In this post, I will try and describe everything you need to know about the SAP crmd_cic_cti_h table. What it is, including what type of data it stores.
A list of fields which make up the table structure and on an S/4Hana System for CRMD_CIC_CTI_H what does this table look like.
And what relationships it has with other SAP tables.
Also see here for example ABAP code to select data from CRMD_CIC_CTI_H....Right lets get started!
Object Name: CRMD_CIC_CTI_H
Dictionary Type: Transparent table
Description: CRM CIC: buffered CTI data: Header
| Field | Data Element | Data Type | length (Dec) | Check table | Description | Conversion Routine | Domain Name | MemoryID | AppClass | SHLP | SHLP Field | ConvExit |
| CLIENT | MANDT | CLNT | 3(0) | * | Client | MANDT | TEST | CRM | ||||
| CON_ID | SP_CONID | CHAR | 32(0) | SAPphone: Statistics - Connection ID | SYSUUID_C | CRM | ||||||
| REQ_TYPE | SP_RQ_TYPE | NUMC | 2(0) | SAPphone: Request Type (Phone Call, E-Mail, Fax, ...) | SP_RQ_TYPE | CRM | ||||||
| CON_DIRECT | SP_CONDRC | CHAR | 1(0) | SAPphone: Connection Direction (Inbound, Outbound, Autom c.) | SP_CONDRC | CRM | ||||||
| EXT_ADTY | CRMT_CIC_CTI_ADDRTYP | CHAR | 3(0) | temporary for SP_ADDRTYP | CRM | |||||||
| EXT_ADDR | SP_EXTADDR | CHAR | 241(0) | SAPphone: Statistical Data - External Address | AD_SMTPADR | CRM | ||||||
| INT_ADTY | CRMT_CIC_CTI_ADDRTYP | CHAR | 3(0) | temporary for SP_ADDRTYP | CRM | |||||||
| INT_ADDR | SP_INTADDR | CHAR | 241(0) | SAPphone: Statistical Data - Internal Address | AD_SMTPADR | CRM | ||||||
| SERVER | SX_NODE_ID | CHAR | 6(0) | * | Name of SAPconnect Node or Telephony Server | SX_NODE_ID | SXN | SX_NODE_ID | NODE | CRM | ||
| TIME_ZONE | TZNZONE | CHAR | 6(0) | * | Time Zone | TZNZONE | CRM | |||||
| START_TMSP | TIMESTAMP | DEC | 15(0) | UTC Time Stamp in Short Form (YYYYMMDDhhmmss) | TZNTSTMPS | CRM | ||||||
| F_ABAND | SP_F_ABD | CHAR | 1(0) | SAPphone: Statistical Data - Flag Abandoned ('X'/' ') | SP_BOOLEAN | CRM | ||||||
| QUEUE | SP_QUEUE | CHAR | 30(0) | SAPphone: ACD group/campaign | CHAR30 | CRM | ||||||
| FLG_SENT_TO_BW | XFELD | CHAR | 1(0) | Checkbox | XFELD | FB | CRM |