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CIC_ADD_GENERIC_FUNCTION - Map an OK-code to a generic status function

CIC_ADD_STATUS_EXCLUSION - Add entry to PF Status Exclusion List

CIC_CALL_LIST_MONITOR - RFC module for Call list monitor miniapp

CIC_CALL_LOGGING_REPORT - Function module for Call logging report

CIC_CALL_VOLUME_DNIS - Function module for Call Center Manager Miniapp

CIC_CHA_COMP_ACTIVATE - Component: Activate method

CIC_CHA_COMP_CLOSE - Component: Close method

CIC_CHA_COMP_CREATE - Component: Create method

CIC_CHA_COMP_PBO - Component: PBO method

CIC_CHA_CREATE_CONTAINERS - Initialize and preload controls

CIC_CHA_EXECUTE_CONTROLS - Execute controls

CIC_CHA_SET_WORKSPACE - Component/Workspace interface: Initialize reference to workspace

CIC_CHA_UI_CONTACT_DIAL - Dial (initiate a contact)

CIC_CHA_UI_CONTACT_FORWARD - Forward (transfer) contact

CIC_CHA_UI_INPUT_WORKCENTER - Select workcenter

CIC_CHA_UI_NEW_CICCHAPROFILE - Obtain new unique CICCHAPROFILE key

CIC_CHA_UI_PHONE_CONSULT - Initiate phone channel consultation call

CIC_CHA_UI_SELECT_EMAIL - Select email from supplied list

CIC_CHA_UI_SELECT_WORKCENTER - Select workcenter

CIC_CHA_UI_SETTINGS - Display CC settings dialog

CIC_CHECK_COMPONENT_ASSIGNMENT - Check framework for correct component assignment

CIC_CHECK_PROFILES - Checks all components used in the framework - profiles exist, ...

CIC_CLOSE_FRAMEWORK - Close CIC0

CIC_CLR_ALERT_MODELER_EV_PROC - Clears the Alert Modeler event processor if available

CIC_EVENT_RAISE - CIC Raise Event

CIC_EVENT_SUBSCRIBE - CIC Subscribe to Event

CIC_EVENT_UNSUBSCRIBE - CIC Unsubscribe from Event

CIC_EV_OBJREF_CREATE - Objectreference anlegen

CIC_EV_OK_CODE - CIC Event to Handle OKcode

CIC_GET_CALL_STATE_TITLE - Get other title than 'Call Processing' for call state component

CIC_GET_CICPROFILE - CIC Get CICProfile

CIC_GET_COMPONENTS - Get framework and IC profile components

CIC_GET_COMP_SUBSCRIBE_LIST - CIC Get Component Subscribe List

CIC_GET_END_CONTACT_STATE - Gets the state of the End Contact processing

CIC_GET_FOCUS_DATA - Getting data about current cursor position

CIC_GET_KEY_VALUES - MAKE LIST OF POSSIBLE KEYS TO DISPLAY TO USER

CIC_GET_ORG_PROFILES - Get Customer Interaction Center WinClient Profile

CIC_GET_ORG_UNIT - CIC: get organizational unit of the agent

CIC_GET_STATUS_EXCLUSION - Get PF Status Exclusion List

CIC_GET_SUBSCRIBE_OKCODES - CIC Table of Subscribed OKcodes

CIC_GET_WORKBENCH_COMPONENTS - Return table of CIC framework components

CIC_HR_SEARCH_CALLER - HR caller search

CIC_IAC_HTML_VIEW - Calls IAC

CIC_INITIALIZE_FRAMEWORK - CIC Framework Initialization

CIC_KEY_REMAPPING - FUNCTION MODULE FOR KEY REMAPPING

CIC_OKCODE_SUBSCRIBE - Subscribe to a specific OK-code

CIC_OKCODE_SUBSCRIBE_TABLE - Subscribe to a list of of OK-codes

CIC_PREPARE_FRAMEWORK - Prepare CIC0 Start

CIC_REGISTER_CLASSHANDLES - Register components contained within another component

CIC_REMOVE_GENERIC_FUNCTION - Unmap an OK-code from a generic status function

CIC_REMOVE_STATUS_EXCLUSION - Remove entry from PF Status Exclusion List

CIC_RUN_FRAMEWORK - Run CIC0

CIC_SET_ALERT_MODELER_EV_PROC - Sets the Alert Modeler event processor if available

CIC_SET_CURR_SCHEMA - Sets selected schema to internal table

CIC_SET_FOCUS_DATA - Set data about active component cursor position

CIC_START_FRAMEWORK - Start Instance of CIC Framework Workbench

CIC_SWA_EXPR_PARSE - Workflow conversion

CIC_TOOLBAR_CREATE - Toolbar Create Function

CIC_TOOLBAR_EV_CONFIG_MOD - Toolbar Configuration Module

CIC_TOOLBAR_SUBSCRIBE - Toolbar Event Subscription Function

CIC_USERS_WITH_PROFILES - Get Customer Interaction Center WinClient Profile

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